Refund & Cancellation Policy

Last updated: January 2025

Refund Policy

At IRAS®, we strive to provide exceptional service and value to our customers. We understand that circumstances may arise where you need to request a refund. This policy outlines the terms and conditions for refunds.

Refund Eligibility

• Refunds are available for services that have not been fully utilized
• Refunds will be processed within 10 to 45 days, depending on the issuing bank of the credit card
• Refunds will be done only through the Original Mode of Payment
• Processing fees and administrative costs are non-refundable

Refund Process

To request a refund, please contact our customer support team with your account details and reason for the refund request. We will review your request and process it according to our policy guidelines.

Cancellation Policy

We understand that your needs may change, and we want to provide you with flexibility in managing your subscription.

Cancellation Terms

• Customers can cancel their services within 24 hours of purchase for a full refund
• After the 24-hour period, cancellations will be processed according to our refund policy
• Refunds will be made back to the payment solution used initially by the customer
• Please allow for up to 45 days for the refund transfer to be completed

How to Cancel

To cancel your subscription, you can:

• Contact our customer support team via email or phone
• Use the cancellation option in your account dashboard
• Send a written cancellation request to our support email

Important Notes

• All cancellation requests must be submitted in writing
• Cancellations take effect at the end of your current billing cycle
• No refunds will be provided for partial months of service
• Access to services will continue until the end of the paid period

Contact Information

If you have any questions about our refund or cancellation policy, please contact us:

• Email: [email protected]
• Phone: +971 4 XXX XXXX
• Business Hours: Sunday - Thursday, 9:00 AM - 6:00 PM (GST)